Initial Situation

Affilitix offers a customized, personal, and affordable ticketing solution. We faced the challenge of developing a new robust and reliable app for event admission. The app not only needed to enable fast ticket checks for large crowds but also function smoothly in situations with poor internet connectivity. Additionally, it was important to integrate a variety of scanners to provide maximum flexibility. For example, large events often prefer using Zebra® scanners.

Approach

We believe that the right software can only be developed by experiencing the problems that need to be solved firsthand. Therefore, we always start by being on-site, using the existing systems, consulting with end-users, and, in this case, personally checking thousands of tickets at the event entrance. This allowed us to experience the practical challenges firsthand and also test our prototypes directly on-site.

Implementation

A key aspect is the synchronization of scanned tickets. Given that internet connectivity can be unreliable at large events with thousands of mobile devices, it is essential that the app can continue to function for a short time without live data. We designed the Affilitix admission app to scan tickets exceptionally quickly. This was crucial for efficiently managing large crowds and ensuring the timely start of events. Every second counts when thousands of guests arrive simultaneously. To ensure maximum flexibility, the app supports various ticket scanning methods. For professional event logistics, the app can be installed on Zebra® scanners. Smaller events may prefer Bluetooth laser scanners that clip onto mobile devices or the integrated camera. This versatility allows organizers to manage admissions according to their needs and equipment. It is also possible to manage the app centrally and configure settings. This simplifies management and ensures a uniform configuration across all admission devices. Additionally, the app offers live statistics that display in real-time how many people have already passed through the entrance control. This is particularly useful for security personnel, who can dynamically respond to the situation at the entrance. The app also allows differentiation between various seating categories, giving organizers an accurate overview of the crowd flow.