Initial situation

From Paper to Digital

Hamburger Küche delivers fresh, homemade meals directly to customers’ doorsteps every day, 365 days a year. Many of the internal processes had already been digitized by the time the project began.

However, the delivery process had not been updated since the 1990s. Much of it still relied on paper and experience. When the number of customers increased significantly in 2020, management realized, “This needs to be more digital and simpler.”

Goal

Replace the daily planning and execution of 100 individual delivery routes. Move away from a paper-based process toward a fully automated system.

Benefits

• Error prevention Avoiding errors that occur in manual steps (e.g., manually calculating amounts)

• Clarity Better overview of delivery times and the current status of a route for customer service employees

• Simplification Simpler onboarding for new drivers

Result

Digitization of all delivery processes

Over a project period of just under three months, we worked with Hamburger Küche to bring the system up to a level where all delivery processes could be managed through it. Following a brief internal testing phase, it has now completely replaced all paper-based delivery processes and has been used daily by more than 100 drivers since mid-2021.